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"”I have stayed in this treasure hotel that understands Generation Z the most! From the Cyber ​​neon sign at the entrance to the steam wave carpet in the room, every corner secretly touches my aesthetic DNA! ✨ The bedding is very comfortable, worthy of being a Marriott The breakfast actually has oil-splashed noodles, which is very Xi'an-style The guest service Vivian is very considerate and asked if the room is satisfactory The hygiene is very clean and can withstand the careful inspection of the flashlight. Next time, I will still give priority to this store"

"The hotel was very well located for shopping , Xian Bell Tower and Muslim Quarter. The staff were friendly and welcoming although English was very limited. The hotel itself was very clean and skinny smelled of oranges. It would be good if they could put this scent in the corridors too as I suspect some guests smoke in the corridors. Breakfast was a Chinese buffet. It was satisfactory. This hotel feels like a good 3 star hotel. The hotel is in the middle of a night club area and so is noisy at night. The hotel did warn us of this on arrival and upgraded us to a quieter room, although it was still a bit noisy. We didn’t really mind as it was only 2 nights. We are an older couple in our 50s from Australia. I think we should have stayed near Pagoda Square. This hotel and area would be better for younger couples who like to make the most of the evenings."

"The facilities were good, staff were generally helpful and nice. Very clean environment; generally has what you need. Very conveniently located. Some of the staff at the front desk are a bit too immature and could act a bit more professional. Apparently, they find it funny for you ask them for water; ask them a few more times and they would giggle and laugh behind your back and make fun of you; they might even horse around with you if Mandarin is not your first language and you don't speak as natively as they do. I made an add on booking for an extra night. If you need them to do anything towards the end of your stay, they might withhold service at the front desk until you give them a perfect rating; they wouldn't check me back in the hotel until I left a good rating/comment for my first booking. They forgot I that I could also rate / comment for my second booking. Basically a bunch of kids. Otherwise, hotel management seems fine. Pretty clean, the staff were generally polite."

"After discussions with Krysta Feng Jingwen, the Duty Manager on July 17, 2025, I've agreed to leave a positive review for your hotel. However, I will thoroughly detail the unpleasant incident that occurred, and I hope the hotel deals with it strictly! 😡😡 On the 14th, my family and I checked into the Meliá Hotel. I'd like to thank a handsome, bespectacled gentleman at the front desk for arranging room 5015 for us, which faces the Tang Paradise. It's right next to the Presidential Suite, and the view is absolutely fantastic. Regarding cleanliness: I particularly want to commend Aunt Liu Hongwei for being so responsive and always willing to help, and for her warm hospitality. Her dedication made my trip much more comfortable. As we were traveling with elderly parents and young children, we booked an executive room type. I'd like to thank the two lovely young ladies in the Executive Lounge, Talia Liu Yunqiao and Kyra Tong Guohua. Their service was impeccable, and they always greeted us with a smile. I hope hotel management gives them a generous reward! 😘😘 Here’s what happened: (Full video recording available, not public) The unfortunate incident occurred on the afternoon of July 16th. I appreciate Duty Manager Liu accepting my suggestions that day, but I absolutely do not approve of his initial attitude! While exploring the hotel, we walked through a side door (to the left of the breakfast restaurant). Once outside, we found only a ramp and wanted to go back in, but discovered the door wouldn't open. We asked a female staff member at the restaurant reception to help open it, but were told it was a fire exit, exit-only. This staff member's attitude was firm: 'This is a fire exit, exit-only,' and she gestured for us to walk to the main entrance 500 meters away. Another male staff member, whom I 'admire' (sarcastic), rolled his eyes and walked away. 🙄🙄 I have to ask, is it a characteristic of your hotel for staff to look down on guests? 😅 That day, the temperature was over 40℃, and we had to walk back to the lobby 500 meters away under the scorching sun, absolutely fuming. I started to feel a bit unwell at that point; perhaps the heat combined with my anger pushed me to my breaking point, making my whole body tremble uncontrollably. The female restaurant staff member rudely stated (with a disdainful look, shouting), 'This is a fire exit, you can't come in, those are the rules.' I'd like to know, how can a hotel that has been operating for over a decade not even have a 'fire exit' sign, not even a small plaque? I was made to walk this unnecessary distance and then subjected to such humiliation. I felt utterly wronged! 😒 If you see someone taking the wrong way, shouldn't you first open the door to let guests inside before telling them it's a fire exit? How does the hotel conduct its training to produce such 'excellent' (sarcastic) staff? I requested to speak with a manager. Duty Manager Liu immediately started with evasive language to shirk responsibility, repeating that it was a fire exit, also with a condescending tone. You might think I'm young and easy to appease with a few words, but does being a 16 or 17-year-old hotel guest mean I'm not a customer? There was no apology whatsoever; he immediately started condemning me. Firstly, I came to offer suggestions, not to argue. Secondly, though I am young, I am still a customer. Please do not discriminate based on age, thank you! I once again thank Manager Liu for accepting my suggestions, and I hope you will treat every customer fairly and live up to your title as 'Duty Manager.' At check-out the next day, I was very grateful to Manager Feng Jingwen for the thoughtful gift and for how she handled the aftermath of the incident. Manager Feng treats guests like family, which made me feel very pleased 😊. She is an excellent manager, and I suggest the hotel promote her and give her a raise! 😂 Finally, I want to reiterate my special commendation for: Aunt Liu Hongwei; Talia Liu Yunqiao; Kyra Tong Guohua; Krystal Feng Jingwen. You are standard-bearers for the Meliá Hotel's image. I wish you all success in your work, and promotions and raises! I also hope Manager Liu corrects his shortcomings, takes Manager Feng as a role model, and fulfills his duties properly. As for the two 'inexperienced' staff members at the restaurant reception, I urge the hotel to strengthen their training, take this incident to heart, and ensure they serve every customer well. Sincerely, Respectfully!"

"Walking distance from the railway station, not too far if take short cut. I took a train from Malaysia to Europe. Xian was a transit city in my itinerary. Welcome to follow my YouTube channel [Lonely Railway Explorer] Malaysia to Europe series. The room clean and quiet, view not bad, morning dining area too crowded. The laundry machine not working well."

"The whole hotel smells like oranges. The room is just like the picture. The bed is very comfortable. The room is smart. You can turn on and off the equipment by calling Xiaodu. There is also a refrigerator to keep some drinks cold. There is a subway entrance outside. There are many restaurants nearby. The service is also very good. The breakfast is also very good. It is a very comfortable hotel"

"Biggest bed that i have seen. Breakfast is good with many special food in xian.  The hotel is value for money Location is around 20mins from key tourist spots. Only issue is wifi is not stable "

"絕對超值的完美入住體驗！ 這次入住的民宿完全超出了我的預期！房間不僅乾淨整潔，還充滿設計感很有當地特色，温馨的佈置讓人一進門就感到放鬆。設施非常齊全，從高品質的床品到智能家電，電視小米的呦，愛了，甚至貼心地準備了歡迎水果，細節滿分！！！😍 前台小姐姐，小哥哥也超級熱情，從入住前的指引到旅行中的問題諮詢，回覆迅速又周到，像朋友一樣給了我們很多小眾景點的建議。位置也很便利，步行就能到達景點和地鐵站，周邊還有很多地道的美食。 民宿還配了“迷你吧枱”——各種精釀酒水、手沖咖啡套裝、甚至還有小姐姐私藏的玫瑰花酒哦！超級好喝（價格比酒吧良心多了～）晚上和朋友微醺看夜景，氛圍感直接拉滿，早晨被陽光和鳥鳴喚醒，這種治癒的體驗是酒店給不了的！已經推薦給朋友，下次來一定還會選擇這裏～ 強烈安利給所有追求品質的旅行者！"

"The hotel only opened last year. The bathrooms in the rooms are very new and brand-name. The lady at the front desk also upgraded our room for us. The hotel is very quiet and suitable for rest!"

"We were surprised by the environment and facilities. A few days ago, I stepped on a pit and a homestay with more than 1,000 without TVs. It really feels refreshed to come here. Whether it is decoration, furniture or door details, I am very careful. The toiletries are Ole b's room and Marshall speakers, which is really full of taste. There is a big dog called Denmark in the store, and the daughter is reluctant to go with the dog the next day. Breakfast is finally not a farm meal, it is a Western light meal and milk, I like it very much! We will definitely come again. Whether it is a weekend empty or winter snow, it will be very pleasant!"